Business phone systems built for what’s next

 

NetVault’s Hosted Unified Communications System (UCS) gives your business a fully cloud or software hosted phone system with AI built in from the ground up – not bolted on. Running from our enterprise-grade Australian data centres, you get reliable, low-latency calling wherever your team works, with the flexibility to scale as you grow.

Every plan includes a custom AI receptionist, call transcription and AI summaries, after-hours voicemail transcription, and intelligent call routing, so your business runs smarter without extra overhead. Add integrated call flow mapping, omnichannel messaging, Microsoft 365 and Teams integration, and direct CRM calling, all managed through a simple cloud-based console.

You stay in full control of your system, with optional managed support available whenever you need a hand. Softphone apps on Windows, Mac, iOS and Android keep your team connected on any device, anywhere.

UCS Features:

Cloud-base Management Console
Integrated Call Flow Mapping
Built-In AI Workflow Solutions
Custom AI Receptionist
Call Transcription & AI Summary
After-hours Voicemail Transcription
Call Routing via DIDs
Internal and External Omnichannel Messaging
Microsoft 365 and Teams Integration
Direct Call with CRM Integration
Softphone App on Windows, Mac, iOS and Android

NetVault offers AI integrated UCS plans that suit 90% of Australian businesses. These plans are based on the number of Simultaneous Calls (SC) and Extensions that the UCS system is designed to take.

Plans over 32 SC are available, please contact us for information and pricing on all our Hosted UCS Plans.

Product OptionsUCS-VM-4SCUCS-VM-8SCUCS-VM-16SCUCS-VM-24SCUCS-VM-32SC
Simultaneous Calls48162432
Maximum Extensions400800160024003200
Included DIDs11111
SIP Lines/Channels48162432
AI FeaturesINCLUDEDINCLUDEDINCLUDEDINCLUDEDINCLUDED
Business Max (All national/Mobile Calls Included)OptionalOptionalOptionalOptionalOptional

Implementation example:

NetVault can customise your UCS deployment to suit your individual business requirements. A common example of a UCS scenario is:

Hosted UCS benefits

Reliable

NetVault’s Hosted UCS platform is hosted within NetVault’s pool of data centres on KVM Enterprise-Grade Clusters.

Secure

Hosted within our own private cloud platform and based on Debian Linux, UCS is constantly updated for the latest features, security updates and bugfixes.

Portable

Our hosted UCS system goes where you go. Use the app on your mobile phone to make and answer calls while you are out and about. Or you can even install the Windows app on your PC at home to work from home.

Supported

Our Australian based support team can help you configure and setup your UCS system, as needed. You can even select the fully managed option for truly hassle-free operation.

Simple

The UCS web interface is simple to use. Our team of experts will spin it up and test it for you. Then, we hand the reins over to you.

Backed-up

NetVault takes a daily full KVM image-level backup of the server. You have the peace of mind that, should something go pear-shaped; a full system restore is only 5 minutes away.

Cost-effective

By utilising NetVault SIP trunks, a hosted UCS system avoids the expensive ISDN and PSTN networks of the big telephone carriers.

Scalable

Need to increase or decrease your staff count? No worries! This is exactly what cloud-based systems were designed for. Scale-up and scale-down your UCS system as needed.